zbajee Privacy Policy

1. Introduction & Scope

This Privacy Policy ("Policy") sets out how zbajee ("we", "us", "our", "the Operator") collects, processes, stores, and protects the personal data of users ("you", "your", "the Member") who visit, register with, or use the zbajee platform at zbajee.im, including all games, betting markets, payment processing, customer support channels, and promotional communications operated under the zbajee brand.

By creating a zbajee account or continuing to use the platform after this Policy has been published or updated, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you must cease using zbajee and may request account closure by contacting our support team.

This Policy should be read alongside the zbajee Terms & Conditions, which govern your overall use of the platform. In the event of a conflict between this Policy and the Terms & Conditions on a matter of data handling, this Policy shall prevail.

2. Data We Collect

zbajee collects personal data from you directly (information you provide during registration or while using the platform) and automatically (data generated by your interaction with the site). The categories of personal data we collect are described below.

3. How We Use Your Data

zbajee processes your personal data only for legitimate, clearly defined purposes. The specific purposes for which we use each category of data are outlined below.

• Account Management: Creating, maintaining, and administering your zbajee account, including processing your registration, updating account details, and managing account security.
• Identity & Age Verification: Confirming that you meet the minimum age requirement of 21 years and verifying your identity to prevent fraud and comply with anti-money laundering obligations.
• Payment Processing: Facilitating deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods, and maintaining accurate financial records of all transactions.
• Platform Operation: Delivering games, live casino streams, sports betting markets, and all other platform features in a secure and reliable manner.
• Responsible Gaming: Monitoring betting patterns and account activity to identify potential signs of problem gambling and to enforce self-exclusion, deposit limit, or cooling-off requests made by members.
• Customer Support: Responding to your queries, complaints, and requests, including disputes over game outcomes, payment issues, or account access.
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent activity, money laundering, bonus abuse, and any other conduct that violates our Terms & Conditions or applicable law.
• Legal Compliance: Meeting our obligations under applicable laws and regulations, including responding to lawful requests from competent authorities.
• Marketing Communications: Sending you promotional offers, bonus notifications, and seasonal promotions (e.g., BPL, IPL, T20 World Cup, Eid, Pohela Boishakh specials) — only where you have opted in to receive such communications. You may opt out at any time.
• Platform Improvement: Analysing aggregated and anonymised usage data to improve platform performance, game selection, and the overall user experience.

4. Legal Basis for Processing

zbajee processes your personal data on the following legal grounds, depending on the purpose of the processing:

• Contractual Necessity: Processing required to fulfil our obligations under the zbajee Terms & Conditions — including account creation, payment processing, and delivering platform services.
• Legal Obligation: Processing required to comply with applicable laws, including identity verification, anti-money laundering checks, and responding to lawful government or regulatory requests.
• Legitimate Interests: Processing carried out to pursue zbajee's legitimate business interests, such as fraud prevention, platform security, and service improvement, provided those interests are not overridden by your rights and freedoms.
• Consent: Processing based on your explicit, freely given consent — primarily for marketing communications and the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. How We Share Your Data

zbajee does not sell, rent, or trade your personal data to third parties for commercial or marketing purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for each purpose.

• Payment Processors: We share transaction-related data with your chosen payment provider (bKash, Nagad, Rocket, or other supported methods) solely to process your deposits and withdrawals. These providers operate under their own privacy policies and security standards.
• Identity Verification Partners: We may use trusted third-party KYC providers to verify your identity documents. These partners process your data under strict confidentiality agreements and are permitted to use it only for the purpose of verification.
• Game Content Providers: Live casino and RNG game data is processed in part by our studio partners (such as Pragmatic Play, Evolution Gaming, Ezugi, and others). Game outcome data is shared to the extent necessary to operate the game and resolve disputes.
• Fraud Prevention Services: We may share data with specialist fraud detection and prevention services to protect both zbajee and our members from fraudulent activity.
• Legal & Regulatory Authorities: We may disclose your personal data to competent authorities, courts, or regulators where required to do so by law, court order, or in response to a lawful regulatory request. We will notify you of such disclosure where permitted by law.
• Business Transfers: In the event of a merger, acquisition, or transfer of all or part of the zbajee business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and your rights will be preserved.

6. Data Security

zbajee takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or disclosure.

7. Data Retention

zbajee retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. The retention periods we apply are as follows:

• Account Data: Retained for the duration of your active membership and for a period of at least 5 years following account closure, to comply with anti-money laundering and record-keeping obligations.
• Transaction & Betting Records: Retained for a minimum of 5 years from the date of each transaction, as required for financial compliance purposes.
• Identity Verification Documents: Retained for the duration of your account and for at least 5 years after closure, in accordance with KYC and AML regulatory requirements.
• Support & Communications Records: Retained for up to 3 years from the date of the last communication, to allow us to handle follow-up queries and disputes effectively.
• Marketing Preferences: Retained until you withdraw your consent or request deletion, at which point marketing communications will cease within a reasonable timeframe.
• Cookie & Analytics Data: Session cookies expire when you close your browser. Analytics data is retained in anonymised, aggregated form for up to 24 months.

When personal data is no longer required, zbajee will securely delete or anonymise it in accordance with our internal data disposal procedures.

8. Cookies & Tracking Technologies

zbajee uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how members use our services. A cookie is a small text file placed on your device when you visit the zbajee platform.

• Essential Cookies: Required for the platform to function. These include session authentication cookies that keep you logged in as you navigate between pages. These cannot be disabled without affecting your ability to use zbajee.
• Preference Cookies: Store your language and display preferences so you do not need to re-enter them on each visit.
• Analytics Cookies: Help us understand how members navigate the platform, which games and markets are most popular, and where technical improvements are needed. Analytics data is aggregated and does not identify you personally.
• Security Cookies: Used to detect and prevent fraudulent logins, bot activity, and other security threats.

You can manage cookie preferences through your browser settings. Please note that disabling essential cookies may impair your ability to log in or use certain platform features. For detailed guidance on managing cookies in your browser, refer to your browser's official help documentation.

9. Your Data Rights

You have a number of rights in relation to the personal data zbajee holds about you. To exercise any of the rights below, please contact us at [email protected] with the subject line "Data Rights Request". We will respond within a reasonable timeframe and may require you to verify your identity before processing the request.

• Right of Access: You may request a copy of the personal data zbajee holds about you, along with information about how it is used and with whom it has been shared.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected or updated.
• Right to Erasure: In certain circumstances, you may request that we delete your personal data. Note that we may be required to retain certain data for legal compliance reasons even following an erasure request.
• Right to Restrict Processing: You may request that we restrict processing of your data in certain circumstances, for example while a dispute over accuracy is being resolved.
• Right to Data Portability: Where technically feasible and legally applicable, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.
• Right to Object: You may object to processing based on our legitimate interests, including profiling for marketing purposes.

10. Minors & Age Restriction

zbajee's services are strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account.

If you believe a person under the age of 21 has registered on zbajee, please notify us immediately at [email protected] so that we can investigate and take appropriate action.

11. Changes to This Privacy Policy

zbajee reserves the right to update or amend this Privacy Policy at any time. When a material change is made, we will notify existing members via email or through a prominent notice on the platform prior to the change taking effect. The effective date at the top of this page will be updated to reflect the date of the most recent revision.

We encourage you to review this Policy periodically. Continued use of the zbajee platform following the effective date of any update constitutes your acceptance of the revised Policy.